Availability and Recovery
Our SaaS solutions are designed using architectural best practices, such as:
- request load balancing
- resilient system design
- job isolation
- DDoS protection
We actively monitor our solutions for availability and performance to a 99.5%+ average uptime.
Identifying and resolving performance issues is a key part of providing high value SaaS based subscription to our customers. Furthermore, it is a top priority of Diligent that we provide responsive and effective customer support.
To access current system status page please visit: https://diligent.statuspage.io/
All regional equipment is fully redundant and data is replicated or backed-up to alternate regional locations in case of failure. In addition to this real-time redundancy, we back up all customer data.
As long as your subscription is active, your data will be backed up.
All product systems are monitored 24/7 for security and availability. In the event of any service interruption, alerts are delivered via e-mail, text message, and phone call to system administrators and management.
Security and performance are monitored using sophisticated third-party monitoring tools. Security and performance requirements are reviewed on a weekly basis and any issues noted that potentially impact customers are documented and resolved.
We maintain a disaster recovery plan. While the customer impact of a physical or environmental threat to our corporate headquarters is considered low, Diligent personnel’s safety and availability is mission critical.
Data center recovery procedures
All equipment at the data centers is fully redundant. In addition to this real-time redundancy, we back up all system data, including field data and attached encrypted documents that are stored in customer accounts within each respective region.