Communication is important in every industry. For local government, there is a heavy focus on improving communication and engagement with the citizens. While that's important, it's equally as important to not overlook the value of improving internal communications between the employees and the leadership in municipal governments. Be aware that your employees are often the ones who are on the frontlines greeting and meeting with the people. They can only do their jobs professionally when they have the most up-to-date information.
Budget restraints limit many municipalities from digitizing many of their processes. Today, many municipalities still rely on paper-based communication channels, weekly newsletters, bulletins, and noticeboards. Where managers struggle to engage with their employees, it has a trickle-down effect on customer service. It's obvious to constituents when employees aren't happy in their work.
Here are 10 ways for municipal governments to improve internal communications.
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Set the Tone for Your Vision and Values
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Get Better Acquainted with Your Staff
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Create a Strategy for Improving Internal Communications
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Use a Board Portal System for Email Communications and Meeting Preparation
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Get Feedback
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Focus on Behavior
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Give the Employees a Louder Voice
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Help the Managers Do the Talking
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Take Advantage of Times of Change
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Take Advantage of Times of Crisis
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