Diligent Group Companies and Subprocessors
Diligent Corporation and its group companies (also referred to here as the “Diligent Group”) are engaged in providing a range of corporate governance, risk, and compliance software-as-a-service offerings to businesses of all sizes around the world. In the course of providing these services to our customers, the contracting Diligent Group company may rely on other Diligent Group companies or other third parties who process personal data in the course of performing services for customers. In this context, such third parties are referred to as subprocessors.
The Diligent Group conducts due diligence on the practices of subprocessors and requires each subprocessor to be bound by contractual provisions in accordance with the requirements of applicable law (including Article 28 of the General Data Protection Regulation). Diligent Group companies are responsible for their subprocessors in accordance with the terms agreed to in relevant contracts with customers, including applicable data processing terms.
Current Diligent Group customers with data processing terms in place with a Diligent Group company may subscribe to receive notification of new subprocessors before such new subprocessors process personal data in connection with the provision of the Diligent Product in accordance with this page.
A customer with data processing terms in place with a Diligent Group company may object to the use of a new subprocessor by sending a notification to privacy@diligent.com within ten (10) business days of receipt of notice of a new subprocessor provided that the customer reasonably believes that use of such subprocessor presents an unreasonable risk to or prevents the customer from complying with applicable law. If the company so objects, the Diligent group company shall either (a) not use the new subprocessor to process the customer’s personal data or (b) shall find an alternative way of reasonably resolving the customer’s objection. If neither (a) nor (b) is reasonably feasible within thirty (30) days of receipt of the customer’s objection, then the customer shall have the right to terminate any services for which the new subprocessor would be used by providing written notice to the Diligent group company at the address for notices indicated in the relevant contract.
Diligent Group Companies:
The following entities are members of the Diligent Group and may function as subprocessors.
Diligent Corporation
Working Address: 111 W. 33rd St, 16th Floor, New York, New York 10120, USA
Email: privacy@diligent.com
Country of Establishment: United States of America
Diligent Canada Inc.
Registered Address: C/O SE Corporate Services Ltd, Suite 1700, Park Place, 666 Burrard Street, Vancouver BC V6C 2X8, Canada
Email: privacy@diligent.com
Country of Establishment: Canada
Diligent Boardbooks Limited
Registered Address: 25 Bedford Street, London, England, WC2E 9ES, United Kingdom
Email: privacy@diligent.com
Country of Establishment: England
Diligent Board Member Services NZ Limited
Registered Address: Level 1, 518 Colombo Street, Christchurch, 8011, New Zealand
Email: privacy@diligent.com
Country of Establishment: New Zealand
Diligent Boardbooks GmbH
Registered Address: c/o Hogan Lovells International LLP, Karl-Scharnagl-Ring 5, 80539, Munchen, Germany
Email: privacy@diligent.com
Country of Establishment: Germany
Diligent Board Services Australia Pty Ltd
Registered Address: C/O TMF Corporate Services (Aust) Pty Limited, Level 16, 201 Elizabeth Street, Sydney NSW 2000, Australia
Email: privacy@diligent.com
Country of Establishment: Australia
Diligent Software (Pty) Ltd.
Registered Address: B4 Century Square, Heron Crescent, Century City 7441, South Africa
Email: privacy@diligent.com
County of Establishment: South Africa
Diligent APAC Limited
Registered Address: Room 808, 8th Floor, CC Wu Building, 302-308 Hennessy Road, Wanchai, Hong Kong
Email: privacy@diligent.com
Country of Establishment: Hong Kong Special Administrative Region
Diligent APAC Board Services Pte. Ltd.
Registered Address: 80 Robinson Road, #25-00, 068898, Singapore
Email: privacy@diligent.com
Country of Establishment: Singapore
AMA Partners B.V.
Registered Address: 25 Bedford Street, London, England, WC2E 9ES, United Kingdom
Email: privacy@diligent.com
County of Establishment: Netherlands
Diligent Governance Ireland Limited
Registered Address: 6th Floor, South Bank House, Barrow Street, Dublin 4, Ireland
Email: privacy@diligent.com
County of Establishment: Ireland
Diligent Governance Hungary Kft.
Registered Address: Andrassy ut 100, Budapest, H-1062, Hungary
Email: privacy@diligent.com
Country of Establishment: Hungary
Diligent Brasil Software Ltda
Registered Address: Avenida Paulista, 1374, 4º Andar, Sala 106E, Bela Vista – São Paulo/SP – CEP: 01310-916, Brazil
Email: privacy@diligent.com
Country of Establishment: Brazil
ACL Services Ltd
Registered Address: 550 Burrard Street, Suite 2900, Vancouver BC V6C 0A3, Canada
Email: privacy@diligent.com
County of Establishment: Canada
ACL France SARL
Registered Address: 95 rue La Boetie, 75008, Paris, France
Email: privacy@diligent.com
County of Establishment: France
ACL Europe Ltd
Registered Address: 100 New Bridge Street, London, EC4V 6JA, United Kingdom
Email: privacy@diligent.com
County of Establishment: England
Diligent Japan Ltd
Registered Address: Ark Hills Sengokuyama Mori Tower, 28th Floor, 1-9-10, Roppongi, Minato-ku, Tokyo 106-0032, Japan
Email: privacy@diligent.com
County of Establishment: Japan
ACL Services (Singapore) Pte Ltd
Registered Address: 133 Cecil Street, #15-03, Keck Seng Tower, 069535, Singapore
Email: privacy@diligent.com
County of Establishment: Singapore
Galvanize Software Australia Pty Ltd
Registered Address: Tower One - International Towers, Level 46, 100 Barangaroo Avenue, Sydney NSW 2000, Australia
Email: privacy@diligent.com
County of Establishment: Australia
Relational Security Corporation
Registered Address: Registered Agent Solutions, Inc., 838 Walker Road Suite 21-2, Dover, DE 199904, United States
Email: privacy@diligent.com
County of Establishment: United States
RSAM Technologies India Private Limited
Registered Address: 4th Floor, Tower A, Mantri Commercio, SY# 51/2,3,4,39/5 Devarabeesanahali, Katiyamimanaagrahara Vlg, Orr, Bangalore, Karnataka 560103, India
Email: privacy@diligent.com
County of Establishment: India
Companies Solely Offering Diligent Entities or BoardPad on Legacy Contracts
ICSA Boardroom Apps Limited
Registered Address: 25 Bedford Street, London, England, WC2E 9ES, United Kingdom
Telephone: +44 20 7497 5511
Email: privacy@diligent.com
Country of Establishment: England
ICSA Boardroom Apps GmbH
Registered Address: c/o Vistra (Germany) GmbH, Westendstraße 28, 60325, Frankfurt am Main, Germany
Email: privacy@diligent.com
Country of Establishment: Germany
ICSA Boardroom Apps (HK) Limited
Registered in Hong Kong
Main Address: Level 27, World Wide House 19 Des Vouex Road, Central, Hong Kong
Email: privacy@diligent.com
Country of Establishment: Hong Kong Special Administrative Region
Companies Solely Offering Insightia
Activist Insight Limited
Registered Address: 25 Bedford Street, London, England, WC2E 9ES, United Kingdom
Email: privacy@diligent.com
Country of Establishment: England
Insight Global Services Group, Inc.
Registered Address: 874 Walker Road, Suite C, Dover DE 19904, United States
Email: privacy@diligent.com
Country of Establishment: United States
Insightia Limited
Registered Address: 25 Bedford Street, London, England, WC2E 9ES, United Kingdom
Email: privacy@diligent.com
Country of Establishment: England
Proxy Insight Limited
Registered Address: 25 Bedford Street, London, England, WC2E 9ES, United Kingdom
Email: privacy@diligent.com
Country of Establishment: England
Other Subprocessors:
The following entities are not members of the Diligent Group but provide services that facilitate the delivery of Diligent Group services to customers and which may involve the processing of personal data on behalf of such customers.
Amazon Web Services Inc.
Country of Establishment: United States of America
Address: 1400 Liberty Ridge Drive, Chesterbrook, PA 19087
Services Provided: Provides hosting for certain Diligent products as available. Local Amazon Web Services Inc. entities may provide hosting outside the United States of America where available.
Boomi, Inc.
Country of Establishment: United States of America
Address: 1400 Liberty Ridge Drive, Chesterbrook, PA 19087
Services Provided: Serves as a connector between other subprocessor systems.
Cloudflare, Inc.
Country of Establishment: United States of America
Address: 101 Townsend St., San Francisco, CA 94107
Services Provided: Supplements security to support stability of offerings.
DocuSign, Inc.
Country of Establishment: United States of America
Address: 221 Main Street, Suite 1000, San Francisco, CA 94105
Services Provided: May be used to facilitate execution of purchases or other documents under the Agreement.
FinancialForce.com, Inc.,
Country of Establishment: United States of America
Address: 595 Market Street, Suite 2700, San Francisco, California 94105
Services Provided: Used to facilitate provision of customer support.
Gainsight, Inc.
Country of Establishment: United States of America
Address: 1400 Bridge Parkway #101, Redwood City, CA 94065
Services Provided: Used to facilitate provision of customer support.
Google LLC
Country of Establishment: United States of America
Address: 1600 Amphitheatre Parkway, Mountain View, California 94043
Services Provided: Provides hosting for Manzama, News Analytics, Diligent Governance Intelligence, and similar products. Note this functionality within Diligent Boards is optional and can be turned off on request.
Marketo, Inc.
Country of Establishment: United States of America
Address: 901 Mariners Island Bld Suite 200, San Mateo, CA 94404
Services Provided: Used to facilitate distribution of product updates and communications.
Microsoft Azure (Microsoft Corporation)
Country of Establishment: United States of America
Address: 6100 Neil Road, Suite 210, Reno, Nevada 89511-1137 USA
Services Provided: Provides hosting for certain Diligent offerings where available, including Diligent Community.
Netsuite Inc.
Country of Establishment: United States of America
Address: 2955 Campus Drive, San Mateo, CA 94403
Services Provided: Used to facilitate provision of customer support and billing.
OwnBackup
Country of Establishment: United States of America
Address: 940 Sylvan Ave., Englewood Cliffs, NJ 07632
Services Provided: Used to back up customer information and training details.
Pendo.io, Inc.
Country of Establishment: United States
Address: 150 Fayetteville Street, Suite 1400, Raleigh, NC 27601
Services Provided: In-application notification services; performance/application monitoring & analytics services
salesforce.com, inc.
Country of Establishment: United States of America
Address: The Landmark @ One Market, 300, San Francisco, CA 94105
Services Provided: Used to facilitate provision of customer support.
Sendgrid, Inc.
Country of Establishment: United States of America
Address: 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308
Services: Used to facilitate distribution of certain product updates and built-in product communications.
Twilio, Inc.
Country of Establishment: United States of America
Address: 375 Beale Street, Suite 300 San Francisco, CA 94105
Services Provided: Used to deliver service related communications and enable two factor authentication.
Diligent Entities and BoardPad Additional Subprocessors
HubSpot, Inc./HubSpot Ireland Limited
Country of Establishment: United States of America/Ireland
Address: One Dockland Central, Guild Street, Dublin 1, Ireland
Services Provided: Used to facilitate provision of customer support.
Microsoft Dynamics 365 (Microsoft Corporation)
Country of Establishment: United States of America
Address: Microsoft Way, Redmond, Washington, 98052-6399 USA
Services Provided: Used to facilitate provision of customer support.
QuickBase
Country of Establishment: United States of America
Address: 150 Cambridgepark Drive, Cambridge, MA 02140, USA
Services Provided: Used to facilitate provision of customer support.
Diligent Equity/EquityEffect Additional Subprocessors
Intercom R&D Unlimited Company
Country of Establishment: Ireland
Address: 3rd Floor, Stephens Court, 18-21 Saint Stephen’s Green, Dublin 2, D02N960
Services Provided: Facilitates delivery of support communications and associated documentation.
iCompass Additional Subprocessors
Reliant Web Hosting Inc (DBA Tenzing Managed IT Services)
Country of Establishment: Canada
Address: Landmark Technology Centre, 700-1628 Dickson Avenue, Kelowna, BC, Canada, V1Y 9X1
Services Provided: Provides hosting for the iCompass offering, where available.
DotApprove/Diligent Workflow, VirtualBoardRoom and Advanced Approval Workflow Additional Subprocessors
Nordcloud Limited
Country of Establishment: United Kingdom
Address: St James House, 13 Kensington Square, London, W8 5HD
Services Provided: Hosting support services.
Software-as-a-Service Related Professional Services Additional Subprocessors
LawTrades, Inc.
Country of Establishment: United States of America
Address: 43-01 22nd Street, Suite 514 Long Island City, New York 11101
Services Provided: Providing consulting/set-up services
Lextronica, Inc (dba Legal.io)
Country of Establishment: United States of America
Address: 1535 Mission Street San Francisco, CA 94103
Services Provided: Providing consulting/set-up services
VPS Services, LLC
Country of Establishment: United States of America
Address: 651 N. Broad St., Ste. 308, Middletown, DE 19709
Services Provided: Providing consulting/set-up services
Additional Subprocessors for Diligent HighBond (or any module or application of the Diligent HighBond platform), Robotics, and/or RSAM
Country of Establishment: United States
Address: 1600 Amphitheatre Pkwy. Mountain View, CA 94043
Services Provided: Captcha for user authentication.
Salesforce.com Canada Corporation
Country of Establishment: Canada
Address: 333 Seymour Street, 7th Floor, Vancouver, BC, V6B 5A7
Services Provided: Hosting services for customer support and Community.
Heroku, Inc.
Country of Establishment: United States
Address: 415 Mission Street, Suite 300, San Francisco, CA, 94105
Services Provided: Hosting services for ScriptHub.
Epignosis LLC
Country of Establishment: United States
Address: 315 Montgomery Street (9th Floor), San Francisco, CA, 94104
Services Provided: Online learning portal services (Academy).
Evenly Odd, Inc. dba Knack
Country of Establishment: United States
Address: 759 Woodcrest Ave., Lititz PA 17543
Services Provided: Hosting services for Inspirations (Analytic Ideas).
Additional Subprocessors for Third Party Management, Risk Intelligence Data, Compliance, and Compliance Wave/Compliance Training products
Software Services Subprocessors
Acolad Inc.
County of Establishment: United States of America
Address: Business Center, 2365 Willis Miller Drive, Hudson, WI 54016
Services Provided: Translation services.
AnswerNet
Country of Establishment: United States of America
Address: 3930 Commerce Avenue, Willow Grove, PA 19090
Services Provided: Call center services.
Hostkey
Country of Establishment: The Netherlands
Address: W. Frederik Hermansstraat 91, 1011 DG, Amsterdam, The Netherlands
Services Provided: Alternate location for cloud hosting for Third Party Manager.
Nine Internet Solution AG
Country of Establishment: Switzerland
Address: Badenerstrasse 47, 8004 Zürich, Switzerland
Services Provided: Web hosting.
Heroku, Inc.
Country of Establishment: United States of America
Address: 415 Mission Street, Suite 300, San Francisco, CA, 94105
Services Provided: Hosting services.
MailGun Technologies Inc.
Country of Establishment: United States of America
Address: 112 E Pecan St #1135, San Antonio, TX
Services Provided: Email delivery service.
SubHub
Country of Establishment: United Kingdom
Address: 42 Great Pulteney St, Bathwick, Bath BA2 4DR, United Kingdom
Services Provided: Hosting services.
Additional Due Diligence-specific Professional Services Subprocessors
These subprocessors are subject to regular change and will be dependent on the specific due diligence engagements that you elect to use. Click here for more information about them and for how to review this list.
Additional Insightia Subprocessors
Flanagin's Bulk Mail Service, LLC
Country of Establishment: United States
Address: 802 Evans Ave, Suite 1, Valparaiso, IN 46383
Services Provided: Bulk mail service distributing printed industry reports.
Hyve Managed Hosting Ltd
Country of Establishment: United Kingdom
Address: 1 Circus Street, Brighton, BN2 9AS
Services Provided: Database for customer support and account management.
Less Annoying Software, LLC
Country of Establishment: United States
Address: 1017 Olive St. #300, St Louis, MO 63101,
Services Provided: CRM software for the management and enablement sales functions.
Mailchimp (The Rocket Science Group LLC)
Country of Establishment: United States
Address: 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308
Services Provided: Email marketing software for outbound marketing initiatives.
Monday.com Inc.
Country of Establishment: United States
Address: 246 5th Avenue, Suite 305, New York, NY 10001,
Services Provided: Project management software for the management of support tickets and delivery of data.
Swallowtail Print Ltd
Country of Establishment: United Kingdom
Address: Drayton Industrial Park, Taverham Road, Drayton, Norwich NR8 6RL
Services Provided: Printer and distributor of industry reports.