NEW YORK- 11 August 2016 - Diligent Corporation was named the winner of three Silver Stevie® Awards in the 13th Annual International Business Awards today.
A record total of more than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others.
Diligent Corporation won silver in the Customer Service Department of the Year and Customer Service Team of the Year categories and Jeff Hilk, Diligent Corporation Chief Revenue Officer took the silver for Customer Service Executive of the Year. These bring the total Stevie award wins for Diligent Corporation to seven for this year alone.
'We are thrilled with the continued recognition Diligent Corporation receives from the American Business Awards. The Stevies demonstrate our commitment to providing exceptional service for our customers,' said Jeff Hilk. 'I am personally honored to be named Customer Service Executive of the Year for the second time. I am grateful for the recognition and I am proud to represent the accomplishments of my hard-working and dedicated team.'
Hilk has been with Diligent since 2011 and in that time has grown the award-winning Customer Support and Success organization which comprises of over 75 individuals located around the globe who speak more than eight languages. Each client is assigned a dedicated team of Customer Success Managers who provide unlimited 1:1 administrator and director training. In addition, the Diligent Support team provides 24/7/365 assistance to users. In 2015, Diligent grew to over 100,000 users in more than 45 countries and, as a result, support call volume grew more than 20%. Despite the increased inbound calls, Diligent in-house support team members answered 100% of calls without outside support.
The International Business Awards are the world's premier business awards program. All individuals and organizations worldwide - public and private, for-profit and non-profit, large and small - are eligible to submit nominations. The 2016 IBAs received entries from more than 60 nations and territories.
Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated in the judging process from May through early August.
'This year's IBA judges were treated to many remarkable and inspiring stories of achievement around the world,' said Michael Gallagher, president and founder of the Stevie Awards. 'We look forward to sharing many of these stories with people around the world over the coming months, through the Stevie Awards blog and social media channels, with the hope that they will inspire and instruct the next generation of business achievers.'
Nicknamed the Stevies for the Greek word for 'crowned,' the awards will be presented to winners at a gala awards banquet at the Rome Cavalieri Waldorf Astoria Hotel in Rome, Italy on 21 October.
Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.
About Diligent Corporation
Diligent is the leading provider of secure corporate governance and collaboration solutions for boards and senior executives. Over 4,700 clients in more than 70 countries and on all seven continents rely on Diligent to provide secure, intuitive access to their most time-sensitive and confidential information, ultimately helping them make better decisions. The Diligent Boards (formerly Diligent Boardbooks) solution speeds and simplifies how board materials are produced, delivered and collaborated on via any device, removing the security concerns of doing this by courier, email and file sharing. Visit www.diligent.com or follow us on Twitter @diligentHQ to learn more.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.